CAJ emphasizes the practice of first using one-to-one interactions. This practice covers a wide variety of situations where open communication offers each of us the opportunity to interact in mature and responsible ways. It provides opportunities to hear each other and to respond to differences of opinion while seeking to resolve conflict.
A model for this can be found in Matthew and is often referred to as the "Matthew 18 principle." While the verse uses the context of sin, it also works as a sound communication principle for other situations.
15 If your brother or sister sins, go and point out their fault, just between the two of you. If they listen to you, you have won them over. 16 But if they will not listen, take one or two others along, so that ‘every matter may be established by the testimony of two or three witnesses.' 17 If they still refuse to listen, tell it to the church; and if they refuse to listen even to the church, treat them as you would a pagan or a tax collector. (NIV)
In some situations some members of our community may have questions, misunderstandings, and/or feelings of disappointment about the performance of certain school employees (i.e., teachers, support staff, or administration). Or there might be an area of conflict between any individuals or groups at CAJ. It is important to follow appropriate procedures and institutional hierarchy when addressing concerns.
- If there are problems, if possible, please first talk directly with the person concerned. Both parties should attempt to listen to one another to determine clearly what the facts are regarding the areas of concern.
- If you have concerns about your ability to deal directly with the other party, please consult with your principal or other Leadership Team member.
- If, after meeting together, the issue cannot be resolved, the school principal or other administrator should be contacted to become involved in mediating.
- If this does not bring resolution, the head of school should be contacted.
- A more detailed description and the steps to a final resolution can be found in our Grievance Policy.
- CAJ's Child Protection Policy has its own process to protect all parties including the mandated reporter.
- Non-staff adults should not confront other people's children directly when there is a significant conflict either with the adult, the community, or with other students (other than necessary immediate intervention during a physical conflict to ensure the safety of all parties). To protect all our students, administrators should be consulted about what type of interaction is appropriate between adults and children during a conflict or dispute.
- This practice seeks to avoid the problems that happen when communication is not carried out honestly, openly, and with a desire to care for and protect each other.